Learning Center

Claims FAQs

After a loss, adjusters, subrogation.

What should I do first after a car accident?

Check injuries, call 911 if needed, exchange info, document, notify your insurer.

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How do I file a claim with Stockton-Hill?

Call (740) 642-3333 or use /claims/. The insurer handles the claim; SHI helps you through it.

Call Stockton-Hill Insurance at (740) 642-3333 or use /contact/.

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What is an insurance adjuster?

Investigates the loss and applies the policy.

Call Stockton-Hill Insurance at (740) 642-3333 or use /contact/.

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What is subrogation?

Insurer pays you then seeks repayment from the at-fault party.

Call Stockton-Hill Insurance at (740) 642-3333 or use /contact/.

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What is a reservation of rights letter?

Insurer may defend/investigate but later deny if coverage does not apply.

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How long do I have to report a claim?

Promptly—policies require timely notice.

Call Stockton-Hill Insurance at (740) 642-3333 or use /contact/.

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What is a proof of loss?

Sworn claim form some property insurers require.

Call Stockton-Hill Insurance at (740) 642-3333 or use /contact/.

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Can I choose my own repair shop?

Often yes; ask about preferred shops and your rights.

Call Stockton-Hill Insurance at (740) 642-3333 or use /contact/.

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What if the other driver is uninsured?

UM/UIM may help injuries; collision can repair your car subject to deductible.

Call Stockton-Hill Insurance at (740) 642-3333 or use /contact/.

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Should I give a recorded statement?

Be truthful; follow your insurer's guidance. For injuries consider counsel before detailed statements to the other insurer.

Call Stockton-Hill Insurance at (740) 642-3333 or use /contact/.

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Questions about your coverage? Request a personal quote or call (740) 642-3333.

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