Frequently Asked Questions

Click Get a Quote on any page, or call (740) 642-3333, or text (740) 688-3050. An agent will follow up. It helps to share your current policy summary or declarations page, so we can compare coverage and not just price.

An independent agency is not owned by one insurance company. We work with many companies, compare options for you, and can change companies if your needs change. Stockton-Hill Insurance is an independent agency.

Personal insurance (home, auto, watercraft, umbrella, valuables), life insurance and Medicare questions, and business insurance for contractors, campgrounds, restaurants, rentals and many other industries. See our Services page.

Yes. Most people switch at renewal, but you can talk to us at any time. We help with the timing so you have no gap in coverage. Do not cancel your current policy until your new one is in place.

We are based in Kingston, Ohio, and we serve clients in Alaska, Arizona, Arkansas, Colorado, Florida, Georgia, Indiana, Kentucky, Maine, Michigan, Minnesota, Missouri, North Carolina, Ohio, South Carolina, Tennessee, Virginia, West Virginia, and Wisconsin.

We are open Monday to Friday, 9am to 5pm. Call (740) 642-3333, text (740) 688-3050 or email inquire@stocktonhillinsurance.com. Our office is at 10212 State Route 159, Kingston, Ohio.

Sign in to the Client Center, which lists ID cards as one of its features. You can also call or email us and we will help you get one.

Use the Request for Change option in the Client Center, or call (740) 642-3333 or email inquire@stocktonhillinsurance.com. Tell us about new drivers, vehicles, addresses, remodels or anything else that has changed.

The Client Center includes a Get Certificates option. For business accounts or special wording, call us and we will help.

The renewal review form lets you confirm or update your information so we can look for gaps and possible savings before you renew. If you choose not to complete it, we assume nothing has changed and proceed with your current coverage.

Rates can change for many reasons, including claims across the market, rebuilding costs, and changes to your drivers, vehicles or home. Call us before you renew and we will review your options. Our articles on home insurance renewals and Ohio home insurance trends explain more.

Report it as soon as you can. You can file directly with your insurance company through the claim links on our Partners page, or use the form on our Claims page and an agent will help. Our team stays involved from start to finish.

The date and time, where it happened, what happened, photos or other documentation, and the names of anyone involved. Having these ready helps your insurance company move faster.

Yes. Your insurance company manages the claim, and we stay involved to explain your coverage, help with communication and advocate for you if issues come up.

Many customers pay through their insurance company's website. Find your company on our Partners page to go to its sign-in page. The Client Center also lists Make Payments as a feature. Not sure where to pay? Call us at (740) 642-3333 and we will point you to the right place.

It is our online customer service portal. It lists ID cards, change requests, payments and certificates. Use the Client Center link on our website, or call us if you need help signing in.

Term, permanent and blended coverage. Term protects you for a set period, permanent lasts a lifetime and builds cash value, and blended combines the two. Our life agents explain each in plain English. See life insurance.

Yes. Jade Hoffner, our Medicare Specialist, can help you with Medicare questions. Call (740) 642-3333 or email jade@stocktonhillinsurance.com.

Yes. We have programs for contractors, campgrounds, restaurants and bars, car washes, landscapers, hotels, municipalities and many other industries. See commercial insurance.

Yes. We have pages for short-term rental owners, Airbnb and VRBO hosts and cabin rental owners.